Shipping Information and Return Policy
SHIPPING INFORMATION & DELIVERY Unless otherwise stated, shipping and delivery charges are not included in the cost of goods. Local drop shipping directly to the client may be available at an added cost.
Special Packing or Handling: If special packaging or handling not contained in the specifications is required, Buyer agrees to pay all reasonable extra charges. Hayek Studio can get quotes for shipping and delivery but large orders may be subject to a handling fee of 5% of the sale total.
Delivery During Normal Business Hours: Delivery and installation will be made during normal working hours. Buyers shall pay all additional labor costs resulting from required overtime work performed for Buyer’s benefit.
Damage Claims: All claims for damages occurring before or during delivery will be deemed to be waived unless reported to Seller within 24 hours of delivery. We facilitate shipping and delivery as a courtesy and are not responsible for damages incurred during transit. All purchases should be fully insured. If damages do occur they must be reported within 24 hours of receipt and all packing materials must be saved for inspection. We will contact the shipper and make a claim on your behalf but Hayek Studio will not be held responsible in any way.
WAREHOUSING If merchandise is ordered to meet specific installation schedules and must be stored by Seller beyond the installation dates, Seller may bill and Buyer agrees to reimburse Seller for reasonable extended storage expenses. Items will be held for a period of 1 week free of charge. Items not picked up after this period will be subject to charges based on volume. Hayek Studio is not responsible for loss or damage while merchandise is stored. Should merchandise be left for more than 3 months it will be considered abandoned and will become the property of Hayek Studio.
RETURN POLICY All sales are final.
Returns: Returns must be authorized by Hayek Studio. In-stock items are returnable within 5 days for store credit only and are subject to a 30% restocking fee.
Credit: Hayek Studio credit is valid for one year from date of issue. Thereafter, unused Hayek Studio credit is forfeited.
Refunds: Refunds are not issued except in the case of defective merchandise we are unable to replace.
Special Orders: Orders for specially manufactured merchandise may not be changed or cancelled. Once placed, these orders are non-returnable, for credit or for refund.